Managed Web Services Terms

Last updated: 01/16/2026

These Managed Web Services Terms (“Terms”) supersede any prior versions and govern the ongoing website management services provided by Right Eye Graphics LLC (“we,” “us,” or “our”) to you (“you” or “Client”). These Terms are published here so they remain current, accessible, and easy to reference. By using or continuing to receive Managed Web Services, you agree to be bound by these Terms.

1. Overview

Managed Web Services provide ongoing technical oversight, maintenance, security, and support for your website after launch. Our role is to manage the evolving technical environment that supports your website so it remains stable, compatible, and secure over time. Managed Web Services are designed as an ongoing relationship, not a one-time service.

2. What Managed Web Services Include

Managed Web Services typically include, as applicable to your website:

  • Hosting environment oversight and optimization
  • Security hardening, monitoring, and threat mitigation
  • Automated backups and recovery safeguards
  • Software, theme, and plugin updates
  • SSL certificate installation and renewal
  • Uptime monitoring
  • Routine content updates and adjustments within an agreed scope

The exact services provided correspond to your individual Managed Web Services plan and proposal.

3. Routine Support vs. Larger Requests

Managed Web Services include routine, day-to-day support and modest content updates as part of the ongoing relationship. From time to time, requests may require more substantial effort — such as large content additions, new functionality, technical investigations, structural changes, or development work. When work is expected to exceed routine support, we typically discuss scope and next steps in advance. Such work may be billed separately. We use professional judgment to balance efficiency, communication, and fairness.

4. Billing & Payment

Managed Web Services are billed as a recurring term investment based on your website’s size, activity level, and support needs.

  • Invoices are issued at the beginning of each service period and are payable in advance.
  • A valid payment method on file and automated payments are required to maintain uninterrupted service.
  • Fees may change over time based on service needs or business changes. We will provide reasonable notice of material changes.

5. Client Responsibilities

You are responsible for providing timely content, access credentials, approvals, and information needed to support your website. Delays in providing required materials or feedback may affect timelines, scope, or support availability.

6. Security, Access & Limitations

For security and stability:

  • We retain administrative control of hosting, CMS, server, and related systems unless otherwise agreed and specifically detailed in writing.
  • While we employ industry-standard security practices, no website or system can be guaranteed to be completely secure or error-free.
  • We are not responsible for issues caused by third-party platforms, services, plugins, or infrastructure outside our control.

7. Third-Party Services

Websites often rely on third-party services such as hosting providers, analytics platforms, plugins, or external integrations. These services are governed by their own terms and availability, which are outside of our control.

8. Copyright/Liability

  • You guarantee that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the website are either owned by you, or that you have permission to use them. Securing the appropriate licenses for photography that you provide to us to use on your website is your responsibility. You assume the full risk of liability for the use of all images.
  • In addition to our proactive security measures, we routinely optimize and monitor your hosting environment and use commercially reasonable efforts to make sure of your website’s availability to the public. However, we can not guarantee that the functions contained in any website page or in a completed website will always be error free or display correctly or as desired, or that server access will always be available, and so we can not be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this website and any other website pages, or any email or other server-related errors, even if you have advised us of the possibilities of such damages, to the fullest extent permitted by law.
  • Server-generated communications — such as contact forms — are not guaranteed to be delivered to the intended recipients, and as such Right Eye Graphics LLC can not be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising from these communications, or deliverability issues of any kind.
  • We do not guarantee to meet any compliance for accessiblity (this includes but is not limited to HIPAA, FERPA, etc.).
  • Any third-party account information we collect and retain in order to do business with you, including account user and password information, you do so willingly and understand the inherit risks involved. You also authorize us to administer to any accounts you provide us access to in order to provide and optimize our services to you. We never share this information outside of operations involved with providing you service and you are giving us permission to store this information on our local storage devices, servers and/or third parties we do business with.

9. Termination & Transition

Managed Web Services may be canceled at any time by contacting our office. We reserve the right to refuse or terminate Managed Web Services at any point and for any reason including security concerns, misuse, nonpayment, or violation of Terms.

Upon termination:

  • We will provide upon request a standard website backup and transition materials in accordance with our current service policies.
  • Licensed software, managed tools, and third-party subscriptions provided as part of Managed Web Services do not transfer after termination.
  • Paid service periods are not refundable.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements. When updates are made:

  • The “Last updated” date will be revised.
  • Continued use of Managed Web Services after the effective date constitutes acceptance of the updated Terms.
  • We will provide reasonable notice of material changes when appropriate.

11. Relationship to Other Agreements

These Managed Web Services Terms govern all ongoing Managed Web Services provided by Right Eye Graphics. Your signed proposal or work agreement governs the scope and pricing of your initial website build or other one-time services. In the event of any conflict relating to ongoing Managed Web Services, these website Terms control.